Before calling the office please do the following so that we may better assist you:
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Have you called our 24 hour 7 day a week tech support number? 1-866-436-3375
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DO NOT PRESS THE RE-SET BUTTON ON YOUR MODEM!
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Reboot your modem and computer – unplug the modem from the power and reboot your computer then plug the modem back into the power.
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Do you have a router? If so, please reboot that also
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Have you by passed the router? If not try that also, sometimes it’s the router causing the problem and not your internet service
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What lights are on on the front of your modem? No DSL or Internet Light?
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